About Us

1. Provide long terms sustainable solutions with a proactive and committed approach

2. Build long lasting, and valuable relationships with our clients and stakeholders

3. To understand the true needs of our clients and deliver a bespoke solution based upon industry expertise

4. Treat all members of staff with respect, and promote physical and mental well-being

5. Maintain integrity, initiative, pride and professionalism to our position in the market place

6. Maintain a well-trained and motivated workforce to ensure our clients receive only the best in service

Abelian has achieved exceptional service accreditations highlighting our service excellence, customer service standards, health and safety standards and innovation within the industry. All of which confirm our commitment to all cleaning service contracts.

ISO 9001:2015

Certification was awarded for the quality Management Systems utilised at Abelian highlighting our ‘investment in people and training that enables Abelian to provide an efficient service to their customers’ detailed by the independent assessor. 

ISO 14001:2015

Awarded on assessment of Abelian’s systematic methods to control the effects our business practice affects the environment alluding to our response rate to environmental issues such as conserving material, energy and preventing environmental incidents. This accreditation is in support of our corporate social responsibility strategy.

OHSAS 18001

Abelian has been awarded this accreditation in recognition of our occupational health and safety policies and procedures. It certifies that we provide the best possible working conditions for our staff.

SAFEcontractor

Abelian was awarded this accreditation on assessment of our rigorous health and safety arrangements highlighting our safety procedures on services contracted out. Thus proving our health and safety efforts are fully approved. 

BICSc

Abelian is a member of The British Institute of Cleaning Science (BICSc). BICSc is the largest independent professional membership and educational body within the cleaning industry. It offers an array of accredited, certificated assessment schemes tailored to the needs of the industry.

CHAS

CHAS is a nationally recognised accreditation which assesses the Health & Safety of suppliers from a variety of industries and provides a one stop accredited Health & Safety assessment, which can be trusted and relied upon. CHAS are also a founding member of the Safety Schemes in Procurement (SSIP) competence forum

As part of our commitment to Quality Control, Abelian uses Quality Management systems to monitor the effectiveness of our cleaners and Account Managers. Our service delivery has enabled us to be awarded the ISO 9001:2015 accreditation for exceptional service standards.

Why do we monitor & track our services?

1. Regular site visits occur allowing area manager’s to see a true reflection of our cleaners’ service delivery. Allowing us to determine if any additional training, or support is required, and provide where necessary to operatives.
2. Using the traffic light system, ratings are given to all areas within the cleaning specification. Areas identified as red can be immediately raised and a reactive plan implemented. Areas that need no improvement are labeled green and continue to be monitored so standards do not slip.  
3. Our auditing system enables key tasks to be performed when personnel are not on site i.e. ordering consumables. This way we ensure that our operatives always have the equipment, consumables & cleaning solutions required. 

Time & Attendance Systems (TAS) allows us to monitor and track the work patterns of our cleaning operatives. TAS records the shift patterns of every cleaning operative based on their time and location. This way Abelian remains 100% accountable for ensuring we deliver the agreed number of cleaning hours. This data can be made available upon request, creating transparency in our working relationship. 

Help Desk & Support Facility:  Abelian’s emergency contact and support desk gives our clients yet another platform in which they are able to contact and forward any concerns or positive reviews. All comments via this platform are managed by the operational team, via dedicated help desk personnel.

If clients prefer, we are also able to place a written comments book within their facility. Comments can be recorded and a comprehensive review will occur when the area manager visits a clients site. Any negative comments are handled via the operational management team and resolved accordingly. 

We use the Enhanced Disclosure and Barring service which enables us to make safer recruitment decisions – preventing us from allowing any unsuitable personnel working with vulnerable groups. As part of this commitment, all cleaning operatives must receive an enhanced DBS check prior to completing employment registration.

DBS checking allows us to determine the suitability of a cleaning operative. We provide all clients with Disclosure numbers and the names of any operative(s), which allows clients to view the suitability of each assigned operative. This method instils a trusted confidence in our safeguarding procedures. We also carry out List 99 searches whilst we wait for any DBS paperwork to be processed, acting as an interim security check should our client’s request.

All operatives are required to wear uniform; including tabards with the Abelian logo. This way our cleaning operatives are always professionally presented. ID badges are provided, matched with the Abelian uniform ensures the Abelian workforce is always easily identifiable. We know the benefit gained by our clients having well-presented cleaning operatives onsite – don’t forget, your cleaner represents an extension of your company.

All employees a required to complete compulsory training, with continual refresher courses provided throughout the year so all staff work in line with Abelian’s, and where required, the Clients site. Training is also provided for any changes in legislation, environment or other constraints changes. All staffs receive their training in induction packs and signed off by Management on completion. Our methods have enabled us to be accredited with the Safecontractor award.

Abelian within training manuals and sessions provided have key areas of practical training that are signed off prior to working on site:

• Skills & methods in line with BISCs
• Machines and types of Power & Supply in line with PUWER
• Chemicals and safe use in line with COSHH
• Store Room e.g. storing of chemicals and colour coding of equipment & materials plus H&S
• Health & Safety (H&S) inclusive of site H&S, COSHH, risk assessments
• Manual Handling in line with MHOR

Each operative receives training focused on:

• BISCs Operative Proficiency Training: All staff is given BISCs Standard industry recognised qualification. This ensures they are capable of delivering all services required to the highest standard.
• COSHH: All operatives receive training to ensure they work in line with the Control of Substances Hazardous to Health. Training ensures the correct use, storage and management of chemicals that can cause harm to workers and the public.
• Health & Safety Training: The training meets the obligations and legislations in place for the various environments we work within. Refresher training is provided under the grounds mentioned above in relation to legislative changes etc.
• IOSH – ‘Managing Safely’: This method of training is provided to area and key account managers. IOSH is an authority in Health and Safety training and so provides managers with the ability to assess and control risks, and identify hazards.

Our list of company policies can be viewed and downloaded by heading to our News page.

Each policy is designed to ensure all members of the Abelian workforce work in line with strict protocols set by the company, assisting to safeguard both our clients, employees and stakeholders. Our policy list includes:

• Training policy

• Health and Safety

• Modern Slavery Statement

• Environmental Policy